Terms and Conditions

Please read these Terms and Conditions (hereafter “Terms” or “Terms and Conditions”) carefully before using or purchasing from the Aglare.com website (hereafter “Site”, “Website” or “the Website”) or interacting with the purchasing system, customer support or other services (hereafter “the Service” or “Service”) operated by Aglare (hereafter “us”, “we”, or “our”).

Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and Customers (hereafter “you”, “them”, or “they”) who:

• access the images, photos, audio, video and other forms of data or communication (hereafter “Content”);
• use the Service;
• and purchase store products, personalized or customized signs, lights, lamps, or art (hereafter “Products”) from Aglare via the Aglare.com website, over the phone, email, in person or through any other means whether electronic, digital or otherwise.

By accessing or using the Website, Service, or by purchasing Products, you agree to be bound by these Terms and our Privacy Policy which can be found here. If you disagree with any part of the terms, then you may not access the Website or Service.

Import Duty

Please note that the purchaser is responsible for any import or customs duty charges.

Eligibility

To be eligible to use this Website, you must be at least 18 years old. If you use CustomNeon.com on behalf of a company, entity, or organization, you must be an authorized representative with the authority to bind it to these Terms and Conditions (which authority you hereby exercise).

Changes to these Terms and Conditions

We may modify the Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the bottom of this page the date that revisions were last made. You should revisit these Terms and Conditions on a regular basis, as revised versions will be binding on you. Any such modification will be effective upon our posting of new Terms and Conditions. Your continued use of this Website after any posted modification to the Terms and Conditions indicates your acceptance of the modification.

Website Availability

We reserve the right to modify, update, or discontinue CustomNeon.com at our sole discretion, at any time, for any or no reason, and without notice or liability.

Product Availability

Aglare Products are made to order. This includes the Products in the Website shop section. Standard orders take 4-7 weeks, including production and shipping. ‘Rush’ orders take 2-3 weeks, including production and shipping to addresses in the USA and Canada. Please choose the ‘Rush My Order’ option at checkout, and let us know the date by which you need your sign to arrive. We will make every effort to ensure your purchased Product reaches you within the stated timeframe, but we make no guarantees, as issues can arise that are outside of our control. *Customs clearance may increase the delivery time for some countries.

Purchases

If you wish to purchase any Product or make use of any Service made available through this Website, you may be asked to supply certain relevant information including, but not limited to, your name, email address, delivery address, and payment information. For full information on what information we collect and how we use it, please see our Privacy Policy.

Aglare reserves the right to change our prices at any time.

Aglare reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.

Payment and Billing

Shop Signs and Products – Payment for all signs and products ordered through the Aglare online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Create Your Own Neon Signs – Payment for all custom-made signs that you design online using our Create Your Own Neon tool is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Bespoke Signs Designed by Us – Payment is required in full before production can begin. Once you have approved a design, you will receive an invoice via email, which can be paid via Paypal or by using a major credit card. When payment has been made, your sign will go into production.

Our Design Service

We are happy to offer a free design service to our customers, providing one or more designs for your approval at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production, we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production, we are no longer able to offer a refund. Please note that a custom sign is automatically approved if “NO” design proof is selected when ordering.

Returns & Refunds

Aglare offers returns and refunds for faulty products only. Aglare will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis depending on the source of the fault and is at the sole discretion of Aglare.

• Please contact us at info@customneon.com to let us know which products you wish to return and why, attaching a short video of your sign as well as photos. Please note that we require both a video and photo(s) for diagnostic and quality purposes. If you are not able to provide both a video and photo(s) of the problem, then our ability to rectify your issue will be limited. Once we have received all of the required information, we will be in touch to try to resolve the issue.
• If a return has been agreed please note that you must return the faulty product in its original condition with all of its original packaging.
• If a return has been agreed the faulty item must be returned for inspection by Aglare within 14 days of when you received the product.
• If a replacement has been agreed Aglare will endeavor to produce and ship the replacement product to you as soon as possible.
• If a full or partial refund has been agreed Aglare will let you know when you can expect to receive the refund.

Aglare Warranty

Aglare products include a two-year warranty that covers electrical components when used appropriately. Please be aware that Indoor Signs are not suitable for use outdoors or anywhere they might get wet. Inappropriate use will void the warranty.

Warranty Coverage for Hardwired & Installed Signs

Aglarebears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard-wired, Aglare takes no responsibility for any costs incurred due to uninstalling and/or reinstalling your sign. If your sign has been hardwired in by an electrician, it is at our sole discretion to decide if the occurring fault is covered under our two-year warranty.

Damaged in Transit

We recommend opening your Custom Neon parcel upon delivery. In the unlikely event that your sign has been damaged in transit, Custom Neon will ensure that a resolution is provided.

Damage must be reported within 14 days of delivery of your Custom Neon sign to be eligible for a replacement. Damage or faults reported after this time period will follow our general returns and refunds policy and will not be covered under warranty. Note: the delivery date is the courier delivery date, which can be found by following the prompts in your tracking email.

If you believe your item has been damaged in transit and you are within the 14-day claim period, please send an email to your LED Neon Designer or info@customneon.com with all of the following:

• a clear photo of the damage to the sign,
• a clear photo of the box & any damage to the outer box,
• and a clear photo of the shipping label on the box.

Lost, Missing & Stolen Signs

Aglare takes all necessary care to ensure our signs are delivered safely to our customers. We use a premium express shipping service that requires a signature on delivery. The customer may request to opt out of the signature on delivery directly through the shipping service once the shipment process has begun. Please be aware that if you choose to opt out of the signature on delivery requirement, Aglare will take no responsibility for lost, missing, or stolen parcels that have been marked as ‘delivered’ by the shipping service.

Aglare Gift Cards

Aglare Gift Cards are redeemable when:

• making a custom sign using our online design tool;
• purchasing items from our Shop;
• and when you have neon art custom made by sending a quote request to our team.

Aglare Gift Cards are valid for 3 years from the date of purchase.

No portion of the Gift Card’s value may be redeemed for any other purpose than to purchase a product from Aglare.

Aglare Gift Cards may not be used with any other discounts or promotions.

Aglare Gift Cards may not be purchased using discount codes or any other promotional codes or offer.

Treat your Gift Card like cash, lost or stolen Gift Cards will not be replaced or refunded.

Gift Cards cannot be cancelled or refunded.

Products that are purchased solely or in part with a Gift Card may only be returned in line with Aglare’s Returns & Refunds policy which is detailed above.

Products that are purchased solely or in part with a Gift Card may not be exchanged.

Gift Cards must be used in a single purchase. No credit will be given for any remaining value left on the Gift Card.

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Copyright and Trademarks

The content, trademarks, artwork, and LED neon signs (the Product) for sale on https://Aglare.com are the exclusive property of Aglare. Copyright in all designs offered for sale on the Aglare website and produced by Aglare shall remain the property of Aglare unless otherwise agreed in writing.

You warrant to Aglare that you have copyright in, or a license to authorize Aglare to reproduce all materials supplied by you to Aglare for the purpose of the Product. You expressly authorize Aglare to reproduce all and any of such works for the purposes of the Product.

You warrant you have the right to use applicable trademarks which may be incorporated in any Product.

You indemnify and agree to keep Aglare indemnified against all liability, losses, or expenses incurred by Aglare in any way directly or indirectly connected with any breach of copyright and trademarks or any third party in relation to any materials supplied by you for the purpose of the Product.

All Goods and/or Services provided by Aglare may only be used for lawful and ethical purposes. This includes but is not limited to, copyrighted material. Aglare is not required to produce any Goods and/or provide any Services it considers to be unethical, objectionable, threatening, obscene, or pornographic.

Use of the Aglare Online Design Tool and Logo/Image Uploader

We grant you permission to use our online design tool and/or to upload images and logos subject to the restrictions in these Terms and Conditions.

Restrictions on Use

You agree that in using the Aglare Online Design Tool and/or Logo/Image Uploader, you will not, and will not assist or enable others:

• to promote bigotry or discrimination against protected classes;
• to promote, support or glorify hatred;
• to promote, support or glorify violence;
• to create or promote illegal content;
• to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
• to violate these Terms and Conditions or any applicable law.

We reserve the right to refuse service and, where required, take legal action against anyone who uses the Aglare Online Design Tool and/or Logo/Image Uploader in a manner that is not consistent with the restrictions listed above.

Use of Aglare.com

We grant you permission to use this Website subject to the restrictions in these Terms and Conditions.

Restrictions on Use

You agree that you will not, and will not assist or enable others to:

• use Aglare.com to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user’s use of Aglare.com;
• use Aglare.com to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
• use Aglare.com for promotional or commercial purposes, except as expressly allowed in writing by Aglare.com;
• use Aglare.com in a manner that may create a conflict of interest;
• use Aglare.com to promote bigotry or discrimination against protected classes;
• use Aglare.com to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
• use Aglaren.com to create or promote pornography or illegal content;
• use Aglaren.com in violation of the Terms and Conditions or any applicable law;
• modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, sell, trade, or in any way exploit Aglare’s Products or Aglare.com Content, except as expressly authorized by Aglare;
• reverse engineer any portion of Aglare.com, except as may be permitted under the law;
• remove or modify any copyright, trademark or other proprietary rights notice on Aglare.com or on any materials printed or copied off of Aglare.com
• use any robot, spider, site search/retrieval application, or other automated device, process, or means to access, retrieve, scrape, or index Aglare.com or any Aglare.com Content without permission from Aglare.com;
• reformat or frame any portion of Aglare.com;
• take any action that imposes, or may impose in our sole discretion, an unreasonable or disproportionately large load on Aglare.com’s technology infrastructure;
• attempt to gain unauthorized access to Aglare.com, user accounts, computer systems, or networks connected to Aglare.com through hacking, password mining, or any other means;
• use Aglare.com or any Aglare.com Content to transmit any computer viruses, worms, defects, Trojan horses, or other items of a destructive nature (collectively, “Viruses”);
• use any device, software, or routine that interferes with the proper working of Aglare.com, or otherwise attempt to interfere with the proper working of Aglare.com; make excessive traffic demands;
• use Aglare.com to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, Aglare.com or Aglare.com Content;
• remove, circumvent, disable, damage, or otherwise interfere with any security-related features of Aglare.com, features that prevent or restrict the use or copying of Aglare.com Content, or features that enforce limitations on the use of Aglare.com.

Third Parties

Aglare.com may include content from and/or links to other websites (each a “Third Party Site”). We do not control or endorse any Third Party Site, and you agree that we are not responsible for the availability or contents of such Third Party Sites.

Miscellaneous

No agency, partnership, joint venture, or employment is created as a result of the Terms and Conditions, and you do not have any authority of any kind to bind us in any respect whatsoever.

We may provide you with notices, including those regarding changes to the Terms and Conditions, by email, regular mail, or postings on Aglare.com.

The Terms and Conditions contain the entire agreement between you and us regarding the use of Aglare.com, and supersede any prior agreement between you and us on such subject matter. The parties acknowledge that no reliance is placed on any representation made but not expressly contained in these Terms and Conditions.

Any failure on our part to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

If any provision of the Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms and Conditions shall otherwise remain in full force and effect and enforceable.

The Terms and Conditions are not assignable, transferable, or sublicensable by you except with our prior written consent, but may be assigned or transferred by us without restriction. Any assignment attempted to be made in violation of the Terms and Conditions shall be void.

The section titles in the Terms and Conditions are for convenience only and have no legal or contractual effect.

Contant information

Questions about the Terms of Service should be sent to us at amusementlamp@amusementlamp.com